Contact Center & Direct Sales
streamline processes and increase efficiency
Increase first-contact resolution with intelligent unified routing that classifies issues and assigns them to agents with the right skill set. Enable your agents to do their best work with an all-in-one, multisession desktop experience, including profile histories and engagement transcripts.
increase direct bookings
Sell personalized add-on services to your existing customers, based on their preferences and activities, create unique customer experiences, and increase direct bookings.
transform your business with the power of AI
Maximize agent productivity and focus on delivering quality service with AI-powered agent assistance and collaboration tools. Track and resolve customer issues according to your SLA with a holistic view of your customer’s journey.
Computer Telephony Integration (CTI)
Integration with telephone systems enables advanced features such as caller ID and call routing.
Manage incoming and outgoing email communications in sequential order, ensuring efficient delivery and organization.
Effectively handle customer inquiries and follow up to ensure customer satisfaction.
Make personalized offers according to your guests’ preferences.
Manage bookings, view availability in real-time, and access guest information in the same platform for operational efficiency.
Service Level Agreements (SLA)
Track response times based on predefined SLAs, escalate SLAs violations and gain insights into operational efficiencies.
Easily create and send webforms to collect customers’ feedback and upgrade your services.