Guest Services & Operations
keep complaints on track
Create cases for managing complaints. The platform follows an end-to-end case management cycle, enabling a smooth collaboration between departments until the case is resolved.
streamline operations and ensure a seamless guest experience
Utilizing smart algorithms, the housekeeping module employs intelligence and optimization techniques to efficiently distribute daily tasks. The platform automatically assigns tasks based on staff availability and skills by analyzing factors such as room occupancy, guest ETA, and queue rooms.
offer memorable customer service
Eliminate guests' wait time and respond according to your SLAs by alerting, escalating, and reassigning service requests. Track and retrieve lost items, ensuring a seamless experience for both guests and staff. Improve overall operational efficiencies and maintain high guest service standards.
avoid capital expenses on costly repairs
Be always one step ahead by identifying any potential issues before they emerge. Using the Asset Management capabilities, the engineering department can easily enter and track all hotel assets in the system, along with their corresponding maintenance plan.
Track all actions leading to complaint resolution, capture recovery items and root cause analysis.
Lost and Found
Use this feature to log any items reported as lost or found by your guests/colleagues.
Improve guests’ experience and streamline hotel operations by capturing, routing, and delivering service requests in the system.
Manage housekeeping tasks, such as daily room and public areas cleaning, maintenance requests, and inventory management, to ensure efficient operations and high cleanliness throughout the hotel.
Enable proactive management and scheduling of maintenance tasks for facilities and equipment.
Create inspection checklists, record findings, assign corrective actions, and generate comprehensive reports, ensuring that the hotel meets high standards of guest safety and satisfaction.
Service Level Agreements (SLA)
Track response times based on predefined SLAs, escalate SLAs violations and gain insights into operational efficiencies.
Customer Service Queues
Create queues for assigning cases to different team members according to their specialty.